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Syneos' communication was decentralized, with manual processes and a lack of integration between production and management tools. The studio suffered from poor data traceability, staff idle time, and difficulty measuring the quality and progress of projects.
Redesigning the studio's operational architecture, increasing production capacity, and creating a data-driven culture that optimizes the use of technical and human resources.
We began with a deep discovery phase. We structured allocated technical squads, redesigned data flows with middleware for integrated reporting, created an analytical layer to connect Oracle, Wrike, and performance tools. We increased the technical team from 3 to 15 professionals in a retainer model and introduced agile practices into the day-to-day operation.
Production increased by 39%, AWS usage was optimized by 25%, and reporting became automated and reliable. Syneos now operates with a high-performance studio, making decisions based on standardized metrics and with an infrastructure prepared for continuous growth.
Syneos Health, a global leader in biopharmaceutical solutions, faced the challenge of modernizing its content production operation with remote teams in Latin America, seeking economies of scale, efficiency, and standardization.
With a global presence and complex operational challenges, Syneos Health entrusted Noûs to design a scalable, efficient, data-driven remote operation. The delivery encompassed technical architecture, process automation, and a governance layer focused on performance and visibility.
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